How do I Remotely Program a Panasonic KX-TDE100 Phone System?

Customers will often ask, what is the best way to make programming changes to my Panasonic Phone System remotely?  Remote programming can save a company a good deal of money, rather than having to pay a technician to come on site to make a change.  So what is the best way to remotely program a Panasonic KX-NCP500 or a Panasonic KX-TDE200 System?

A Panasonic KX-TDE and a Panasonic KX-NCP Phone System both have a built in LAN port on the processor.  This LAN port will allow you to connect your phone system to your network.  Once this is in place, your technician or IT manager can assign the system an IP Address on the LAN.  From there, he can connect a VPN router to the LAN with access to your Panasonic Phone System.  The technician must also have VPN client software and Panasonic PCMC or Panasonic Programming Software loaded onto their laptop.  From there, the technician can access the phone system through a high speed internet connection, rather than an analog modem, as was usually the case in the past.

There are many different models of VPN Routers that you can purchase for remote programming.

One model that we often use is Netgear FVG318 VPN Router.  This router has 8 VPN Tunnels, 19 MB throughput, and it can also be used to give your client wireless internet access in replacement of a separate wireless router.   Compatible VPN client software would be Netgear VPNG01L single user license.

Keep in mind that if you also need to access the voicemail for remote programming, the Panasonic KX-TVA50 Voicemail System requires the addition of a LAN Card KX-TVA594.

Your technician would also connect the voicemail to the network and assign it a second IP address.   Panasonic KX-TVA200 has a built in LAN port and does not require any other equipment to connect to the LAN.

You may want to work closely with an IT manager in order to properly connect your Panasonic IP Phone System to your IT infrastructure.